San Mateo County Cares ...about providing excellent and courteous public service. We would like to know if we are suceeding and how we can do better. Please take a moment to complete this survey.
Response time		Excellent Good Fair Poor N/A
Courtesy of staff		Excellent Good Fair Poor N/A
Knowledge of staff assisting you		Excellent Good Fair Poor N/A
Helpfulness of information - Written		Excellent Good Fair Poor N/A
Helpfulness of information - Verbal		Excellent Good Fair Poor N/A
Staff availability		Excellent Good Fair Poor N/A
Information about the process		Excellent Good Fair Poor N/A
Appropriate follow-up		Excellent Good Fair Poor N/A
Overall satisfaction with the service		Excellent Good Fair Poor N/A
If you answered FAIR or POOR to any of the previous questions, please indicate what was unsatisfactory about the service:
In order to improve our service, we would appreciate your comments and suggestions:
If you would like to recognize an employee who provided excellent service, please indicate their name and how they assisted you:
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Telephone number (optional)
FAX number (optional)
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